![]() If the above solutions can not work, please contact our support team by submitting a request. Please check whether you have allowed too many people or devices to get access to the devices. If the online users are over allowed numbers, other users will fail to make live view. You are able to add Reolink camera/NVR to as many phones as you want, but there are limits as to how many are able to access the camera/NVR at the same time: Productsīattery-powered cameras ( Reolink Go excluded) But I can scrub 8x 8MP cameras with my Synology without much buffering at all, even if I'm jumping days on the calendar. The Reolink NVR just stalls loading footage when scrubbing the timeline with 4x 5MP cameras. If there is still not video when the status is login success, please change to Fluent mode for a check,Ĭause 4: Online Users are over Allowed Numbers It's a drastic difference using my parents Reolink NVR and my Synology NAS Surveillance Station. For example, if you set 25 FPS and 2X, the distance between two iframes will be 50 frames. 1X means one multiple of the frames rate you set. You can choose the multiple of the frames for both clear and fluent modes. If the status is login success, but there is no video, please choose single screen and then drag the camera at Device List to live view screen for a check. In our Client, interframe space is to set the number of frames between two iframes.If it still shows password error, please refer to the link to reset camera and make setup with a new password, How to Reset Reolink Device.If the status is password error, please kindly click button to change right password, and then click OK to save the password for a try.And check whether the status light in front of the camera is blue or red, if it is red, that means the camera disconnects from network.įor other cameras, please refer to the link to check camera power, IP Cameras Stop Working. But if you fail to make live view via App also, please kindly check whether the device is powered on and connect to network well.įor battery-powered cameras, please put the camera in a dark environment to check whether IR lights turn on. If the status is login failed, not connected or connecting., please check whether you can log into the device via App and make live view.Check whether the status of the device at the right Device List is Connected.When you add Reolink NVRs/Cameras to Reolink Client, it shows Device Already Exists,īut there is related camera video showing up via Client, You may follow the troubleshooting tips listed below to solve the problem.Ĭause 1: The Device is Offline via Client ![]()
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